Issue details

JAW/033/20-21 Call Centre Contract for Community Alarm service

This was required to go to procurement as the existing local authority provider was taken over by a private company.  The procurement exercise has confirmed the existing provider, PPP Taking Care as the new provider. The contract start date is 1/4/21 and is for 4 years (with a provision to extend for a further 3 years).


Decision type: Key

Reason Key: Letting/Re-Letting of Contracts of value >£100,000;

Decision status: Recommendations Approved (subject to call-in)

Notice of proposed decision first published: 13/01/2021

Decision due: Not before 11th Feb 2021 by Adur Executive Member for Customer Services, Worthing Executive Member for Customer Services

Lead director: Dr Catherine Howe

Contact: Bruce Reynolds, Private Sector Housing Manager Email:

Consultation process

This report was circulated to Councillors, and published on the Council’s website on 18 May 2021.  The following consultation responses were noted by the decision maker:  No comments have been made by Councillors.